Six steps. No mystery.
Here's exactly how we work — what you can expect from us, what we'll need from you, and how long each step takes.
You reach out.
Fill out the contact form or send us an email. We want to know four things: what type of event, when it is, where it is, and roughly how many guests. If you don't know all the answers yet, tell us that too. That's useful information.
Discovery call.
We hop on a call — phone, Zoom, or in person if you're nearby. We ask about the event you're trying to produce and the audience you're trying to serve. We talk about what you've already figured out and what you're still working through. No sales pressure. Half our calls end with us recommending you do something in-house or with a different vendor. That's fine.
Site walk-through.
For any event we haven't produced at before, we visit the venue. We measure rooms, check power, find the electrical closets, look at sight-lines, and figure out where cables can run without anyone tripping on them. This is the step most vendors skip. We don't. It's also where we catch the things that would otherwise blow up on show day.
Custom proposal.
We put together a written proposal sized to your event — not a package off a menu. Every event is different, so the proposal is different. You'll see every line: what equipment, what crew, what hours, what it costs. If there are reasonable ways to spend less or spend more, we name both. Your decision, not ours.
Pre-production and prep.
Once you sign, we go quiet — but we're working. We build a run-of-show document, coordinate with your other vendors (caterers, planners, venue managers), test every piece of equipment in our shop, and prep backup gear for anything critical. If you want to walk through the plan together, we'll do that. If you'd rather trust us and move on, that works too.
Show day and load-out.
We arrive before you expect us, set up without getting in anyone's way, run through every cue before the first guest shows up, and stay available for the whole event. Our crew dresses appropriately, keeps their voices down, and doesn't call attention to themselves. When it's over, we break down quickly and quietly, and you get your venue back the way we found it.
Questions people usually ask.
How far in advance should I book?
Weddings: 8–12 months is typical, though we've taken on events with 6 weeks' notice. Galas and annual corporate events: 3–6 months. Short-notice conferences or speaker support: sometimes a week or two, depending on what you need and whether we're already out on another job. The earlier you reach out, the more flexibility you get.
What happens if equipment fails during the event?
We bring backup for anything mission-critical — every microphone has a spare, every wireless channel has a redundant frequency, every audio console has a second one in the truck. Our crew is trained to swap gear without the audience noticing. In our eighteen events to date, we've never stopped a show.
Do you travel outside Vermont?
Yes. We regularly work across New England — New Hampshire, western Massachusetts, eastern New York — and we'll travel further for the right project. Travel costs are itemized transparently in the proposal.
Can we see a Certificate of Insurance?
Yes. We carry general liability insurance on every event and can send a COI naming your venue as an additional insured. Most venues ask for this; we keep it ready.
Can you work alongside our venue's in-house AV?
Often, yes. We've worked alongside in-house teams at several New England venues. We're good at figuring out the handoff — what they cover, what we cover, and who owns what on show day.
Do you offer full production, or can we rent just the equipment?
Both. Some clients want the full package with our crew on-site; others rent specific gear and run it themselves. We'll recommend what's right for your event honestly, even when the smaller number is a better fit.